Verifying Your Account With Certified Documents

Running into issues while attempting to verify your account? No worries, please follow the steps below to have your account verified via the Certified Documents form. Once verification is complete, you will gain full access to use your account!

Remember your Certified Documents form must be completed in English and we recommend you use Chrome to download the form. Before sending your Certified Documents to our team, ensure all steps have been actioned correctly.

Please note it will take our team approximately 48-72 hours to process your documents.

You will be updated via email on your verification status once the process has been completed.

  1. Download, print, and complete the Certified Documents Form.
  2. Take your original ID and the copied ID documents to an authorised person capable of certifying documents. The list of authorized persons is on the Certified Documents Form.
  3. The certifier will need to complete the 'Certifier Details' section of this form and certify the copies of your documents.
  4. Send your completed form and Certified Copies of your Identification Documents to us
    Fax: 1800 131 238
    Post: GPO Box 4755, Melbourne, Vic, 3000.

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