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Top Questions

How do I know if my Account is Verified?

Log into your App and navigate to the My Account section.

  • If you are required to verify your account then there will be a Verify Now link.
  • If this link is present but you cannot click through to the verification process then it is likely you have not made your first deposit.

If this is the case make your first deposit, once the deposit has been made successfully check the My Account section for the Verify Now link.

  • The link may still be present, giving you access to online verification, or it may be gone, meaning that we were able to verify you based on your profile information.
  • If the link is not present from the beginning of this process it will mean that you are already verified and do not need to take any further action.

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How do I Verify my Account Online?

  1. Log into the site and navigate to the My Account section. Then Click on Get Verified.
  2. Choose from the list of ID options
  3. Complete your personal details in the required fields exactly as they appear on your ID.
  4. Make sure you tick the box at the bottom, and tap the green Verify These Details button.
  5. If you are successful, your Verification status will change to Verified in Your Account section.
  1. Log into your App and navigate to the My Account section. Then Click on Verify Now.
  2. Choose from the list of ID options
  3. Complete your personal details in the required fields exactly as they appear on your ID.
  4. Make sure you tick the box at the bottom, and tap the green Verify These Details button.
  5. If you are successful, your Verification status will change to Verified in Your Account section.
  1. Log into your App and navigate to the My Account section. Then Click on Verify Now.
  2. Choose from the list of ID options
  3. Complete your personal details in the required fields exactly as they appear on your ID.
  4. Make sure you tick the box at the bottom, and tap the green Verify These Details button.
  5. If you are successful, your Verification status will change to Verified in Your Account section.

Still not Verified?

If you have trouble getting to 100% verified after completing the form, you may need to contact us to assist you.
If you are unsuccessful you may need to verify your ID using Certified Documents


How do I verify my Account using Certified Documents?

Before attempting to verify your account using the Certified Documents process please ensure that you have taken all other steps outlined in this article. If all other methods have failed you can take the following steps:

  1. Download, print, and complete the Certified Documents Form.
  2. Take your original ID and the copied ID documents to an authorised person capable of certifying documents.
  3. The certifier will need to complete the 'Certifier Details' section of this form, and certify the copies of your documents
  4. Send your completed form and Certified Copies of your Identification Documents to us
    Email: customersecurity@sportsbet.com.au
    Fax: 1800 131 238
    Post: GPO Box 4755, Melbourne, Vic, 3000

It will take us approximately 48-72 hours to process your documents.
You will be updated via email of your verification status once the process has been completed.

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Forgotten Username or Password

Remember to send your One Time Pin to your mobile to receive it straight away!

Have you misplaced your username? Or want to change your password? Just follow the quick & easy steps below to retrieve your username or reset your password! 

Click here to reset your password: https://www.sportsbet.com.au/change-password

Click here to retrieve your username: https://www.sportsbet.com.au/find-username 

Please note, if you have forgotten your username and your email address for your account, please contact us via live chat by clicking on the "Chat" button on the bottom right of your screen to retrieve your details.


How do I retrieve my login details?

  1. At the login screen, select “Forgot your username or password”

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  2. Enter your Username and Date of Birth, click Next.

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  3. Select either SMS or email as a Verification Method

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  4. Once you receive the Security Code, enter it in the space provided. Click “Next Continue”

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  5. Your Username will appear. You will be then asked to enter a New Password

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  1. At the login screen, select “Forgot your username or password”

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  2. Enter your Username and Date of Birth, click Continue.

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  3. Select either SMS or email as a Verification Method

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  4. Once you receive the Security Code, enter it in the space provided. Click “Continue”

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  5. Your Username will appear. You will be then asked to enter a New Password
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  1. At the login screen, select “Forgot your username or password”

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  2. Enter your Username and Date of Birth, click Next.

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  3. Select either SMS or email as a Verification Method

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  4. Once you receive the Security Code, enter it in the space provided. Click “Next Continue”

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  5. Your Username will appear. You will be then asked to enter a New Password

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How do I Make a Deposit?

Credit/Debit Card

  1. Navigate to the Deposit tab in My Account
  2. Enter Credit Card information, Deposit Amount and click “Deposit Now”.

POLi

POLi is an instant online payment option allowing you to make a bank transfer from your internet banking site directly into your account. Deposits made through the POLi system are available for use in your account instantly.

Only banks appearing in the list below are supported by POLi:

  •  ANZ
  • Commonwealth Bank
  • Westpac
  • NAB
  • BankSA
  • BankWest
  • Bank of Queensland
  • Bendigo Bank
  • CUA
  • People's Choice Credit Union
  • St. George Bank
  • Suncorp Bank
  • Newcastle Permanent
  • Bank of Melbourne
  • IMB
  • Citibank
  • ME Bank

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Bank Transfer

It's easy to make a direct bank transfer to Deposit funds into your sportsbet.com.au account by:

  1. Logging in to your online banking portal
  2. Making a payment to sportsbet.com.au using one of the account details below

Important! Please include your Sportsbet account number and Last Name as a reference.

For example: 1XXX5XXX5 SMITH

That way we can ensure you funds go to the right account as soon as possible.

 

National Australia Bank (AUD)

Account Name: Sportsbet

BSB:      083-004

Account Number:           47-272-7355

 

Commonwealth Bank Australia (AUD)

Account Name: Sportsbet

BSB:      063-010

Account Number:           12-210-557

 

How long will it take?

If you made your Bank Transfer Deposit before 5:00pm (AEST) Monday to Friday:

Your funds should reach your Sportsbet account, the next day however if it is the first deposit it may take 24-48 hours.

If you made your Bank Transfer Deposit  after 5:00pm (AEST) or on the Weekend:

It will be processed on the next business day, and you will see it in your account the following business day. However if it is the first deposit it may take 24-48 hours

PayPal

  1. Navigate to the Deposit tab in My Account.
  2. Select PayPal, Deposit Amount and click Deposit Now.

     

  3. Log in to PayPal and follow the prompts to finalise payment.

 

Cash Card

  1. Navigate to the Deposit tab in My Account.
  2. Select Cash Card, Deposit Amount and click Deposit Now.

 

Which Deposit Methods are instant?

Instant Deposit Methods

  • Credit/Debit Card
  • Paypal
  • POLi

Non-Instant Deposit Methods

  • BPAY
  • Bank Transfer

How do I remove or update a Deposit Method?

To edit the Expiry date of the card, select the edit icon.

To remove the card, select the delete icon.

I was charged Cash Advance Fees by my Bank, why?

It has come to our attention that some of our customers have been affected by a change of policy regarding credit card deposits. Traditionally, depositing with a credit card was treated as a normal payment by banks and no extra fees were charged to your account.

However in recent times it appears that some banks have started charging a surcharge because all deposits into sportsbet.com.au are being treated as cash substitutes.

To establish whether these surcharges apply to you, you are urged to check with your financial institution for advice on what financial products and services are affected.

We would like you to know that sportsbet.com.au does not charge any transaction fees to its customers. All the deposit methods listed on our website are paid by us to ensure the amount you want to deposit is what you receive in your balance.

How can I avoid this fee?

Sportsbet.com.au provides many different ways of depositing funds. Other deposit methods such as debit cards and POLi allow you to deposit funds instantly without having to worry about this cash in advance fee.

For more information on each of the instant deposit methods please click on the links below.

  • Debit Card
  • PayPal
  • POLi

What currencies can I use to deposit?

As much as many of us would like beer to be a currency, for practical reasons we deal with the folding stuff. When you open your account you can choose from either of the following currencies:

  • Australian Dollars (AUD)
  • New Zealand Dollars (NZD)

Please bear in mind that once you have opened an account your currency can't be changed, please ensure that you have chosen the correct currency before you open your account - we want your winnings to be easily accessible.

In addition, please be aware not all the deposit methods that sportsbet.com.au uses support foreign currencies and bank accounts. If you elect to use a currency other than Australian Dollars, please use ether Credit/Debit Cards or PayPal to instantly deposit funds (as well as make withdrawals) on your account.

Why can’t I Deposit Funds?

There are many possible reasons why this may occur, but most of them can be easily fixed.

Have you completed your ID verification? If you haven't, your account may be temporarily suspended due to ID Requirements. Please click here for more information on how to reopen it.

Are you trying to deposit with a Virgin Money, Suncorp, Bank of Queensland or Citibank Credit Card? Bah bow. Sorry. Unfortunately, these financial institutions don't allow gaming transactions on their credit card accounts, which is simply outside of our control.

Debit card transactions may still work, but if you're with one of these institutions we recommend you hunt down an alternative payment method.

Note: If it's not any of the above and seems a bit more complicated, please get in touch with our Customer Service team.

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What is Apple Pay?

Apple Pay is a simpler, safer and faster way to deposit in your Sportsbet account.

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How do I deposit with Apple Pay?

Apple Pay is currently only available on supported Apple iPhone devices.

  1. Tap on Apple Pay
    Registration_-_First_Time_Deposit_-_Apple_Pay_set_up_on_device.png
  2. Enter your deposit amount
  3. Tap on Deposit Now
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  4. Authenticate/Pay with Touch/Face ID
    Registration_-_First_Time_Deposit_-_Apple_Pay_sheet.png   First_time_deposit_-_deposit_successful.png

Can I Quick Deposit using Apple Pay?

Yes you can! - From the Quick Deposit screen, just tap on the deposit method and select Apple Pay.

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How do I set up my Apple Pay Wallet?

Learn how to add your eligible debit or credit card to your iPhone: https://support.apple.com/en-au/HT204506 


What banks offer Apple Pay?

ANZ, CommBank, NAB and a number of other banks and financial institutions currently offer Apple Pay.

For a full list of banks and card issuers see here: https://support.apple.com/en-au/HT206638 


What devices is Apple Pay currently compatible with?

Apple Pay currently is support across all iPhone models with Face ID and Touch ID (except the iPhone 5s).

For more information click here: https://support.apple.com/en-au/HT208531 


What currencies can I deposit with?

Apple Pay is currently only enabled across Australian Dollars (AUD)


What cards can I deposit using?

Sportsbet currently accepts all Mastercard, Visa Debit & Credit cards.


 

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How long will it take for me to receive my money?

Bank Transfers and BPay deposits may take up to 48 hours, so your deposit may still be processing.

If you made your BPAY Deposit before 5:00pm (AEST) Monday to Friday:

Your funds should reach your account the following morning, however some banks may take a little longer.

If you made your BPAY Deposit after 5:00pm (AEST) Monday to Friday:

These deposits are usually processed the following business day which will add at least a day until your funds reach your sportsbet.com.au account.

Payments made on Fridays after 5:00pm (AEST), will not be processed by your bank until the following Monday and therefore will not be in your sportsbet.com.au account until Tuesday morning.


It's been awhile & I still haven't received my money

If your money hasn't appeared into your account after the above time frames, please get in touch with us via payments@sportsbet.com.au with the following details:

  1. Date of Deposit
  2. Deposit Amount
  3. Reference used
  4. Bank account transfer was made to
  5. Screenshot of your receipt 

Our payments team will usually respond within 2 business days.


  

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Please remember, all money put into your Sportsbet account must be Bet with at least once before you can Withdraw. Only deposit as much as you plan to bet with.

Instant Deposit Methods

Non-Instant Deposit Methods

Adding a new Payment Method?

Make sure that the Payment Method you add belongs to you. We do not allow third party Payment Methods.

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Withdrawing from your Sportsbet account

There are 3 easy and convenient options available to enable you to withdraw funds and proceeds from your account.

  1. Bank Transfer or Electronic Funds Transfers
  2. Credit Cards
  3. Sportsbet Cash Card (via any ATM)

It is important to note that you can only withdraw funds that have been turned over from wagering. Any amounts that have not been turned over will not be able to be withdrawn.


How long does it take to Withdraw from my Sportsbet account via Bank Transfer?

Our processing batches are sent 6 times a day and 7 days a week. Please note, times shown are in Darwin NT. 

- 08:00 
- 11:00
- 12:00 
- 16:40 
- 18:45 
- 20:30 

If your account is with the Commonwealth Bank of Australia (CBA) you will get your funds on the same day, even on the weekend!

For all other financial institutions you will receive your funds in 1-2 business days after making your withdrawal request.

Please note the times above are to be used as a guide - we will endeavor to action your withdrawal as promptly as possible but at times may experience delays.


Withdrawing to a Non-Australian/International Bank Account

It usually takes 3–5 business days to process an internal transfer, but may take longer depending on the recipient’s country and bank.

Transfers made on a weekend, a public/bank holiday will be processed the following business day.

 


How long does it take to Withdraw from my Sportsbet account via Credit Card?

We send our Credit Card Withdrawals through BPAY, and they take 1-2 business days for it to arrive to your card account.

We process these withdrawals at 3pm on Weekdays. Transfers made on a weekend will be processed on the following business day.

View Article

We offer a number of withdrawal options which can be found under the Withdrawal tab:

Why can't I withdraw?

Your identity must be verified before you can Withdraw, it's easy to do online

How long will it take?

If you request your Withdrawal before 2:00pm (AEST) Monday to Friday:

You will see your funds in your account the next morning

If you request your Withdrawal after 2:00pm (AEST) or on the Weekend:

It will be processed by the bank on the next business day, and you will see it in your account the following business day.

What is the minimum amount I can withdraw?
The minimum withdrawal limit for all withdrawal methods is $10. Any amounts below the minimum cannot be processed.

View Article

Sportsbet Rules, Terms & Conditions.

These General Rules were last updated on the 19th of April 2022 and the updates take effect from that date.


1. General Rules

1.1 Who we are and application of these General Rules

1.1.1. 'Sportsbet.com.au' is the trading name of Sportsbet Pty Ltd (hereafter 'Sportsbet'), ACN 088 326 612, a company incorporated in Australia under the Corporations Act 2001 (Cth.) Sportsbet is licensed in the Northern Territory ('NT'), Australia by the NT Racing Commission ('NTRC') to accept bets and wagers (together 'bets') by electronic transmission, 24 hours per day. Sportsbet complies with the NT Code of Practice for Responsible Gambling and the South Australian Responsible Gambling Code of Practice. All references to 'we', 'us' and 'our' in these General Rules ('Rules') are a reference to Sportsbet.

1.2 General

1.2.1 To open a betting account with Sportsbet ('Account') you must be aged 18 years or older. A 'Member' is a person who holds an Account, and any reference to 'you' or 'your' in these Rules is a reference to a Member.

1.2.2. You agree that the service offered by www.sportsbet.com.au is the ability to place a bet, win or lose.

1.2.3. By opening an Account, you are deemed to have read and accepted these Rules and Sportsbet's Privacy Policy. You can view our Privacy Policy on our website located at www.sportsbet.com.au, m.sportsbet.com.au, t.sportsbet.com.au, any pages or websites under the 'Sportsbet' brand and any Sportsbet mobile phone or tablet applications that are owned and/or operated by us ('Website') or by clicking on this link https://helpcentre.sportsbet.com.au/hc/en-us/articles/115004971088

The personal information (as defined by the Privacy Act 1988) of Sportsbet's customers may only be stored, accessed, used or disclosed offshore where such storage, access, use or disclosure is in accordance with all Australian laws, including the Privacy Act 1988, and Sportsbet's Privacy Policy.

1.2.4. Sportsbet reserves the right to change, amend or add to these Rules and the Privacy Policy at our discretion, and will publish such changes on our Website. You agree that any changes, amendments or additions published on our Website will be taken to be effective immediately. It is the Member's responsibility to ensure that they are aware of the current Rules and Privacy Policy.

1.2.5. You acknowledge and agree that by using, browsing or otherwise accessing Sportsbet’s Website, including where your Account has been migrated to Sportsbet from a third party or related body corporate or where you remain a customer of one of our related bodies corporate (including BetEasy Pty Ltd) and use Sportsbet’s platform to wager, you agree to be bound by these terms and conditions of use, and our Privacy Policy.

1.2.6. If you wish to become a registered user of Sportsbet’s website or app, you will need a user account which is recognised by Sportsbet, which may at our discretion include a user account migrated from third parties and related bodies corporate or an existing account we have approved for use on Sportsbet’s platform (including BetEasy accounts).

1.2.7. You agree that Sportsbet (or third parties authorised by Sportsbet) may send you marketing and promotional messages that are relevant to your relationship with Sportsbet.  These messages may be sent via different channels, including by email, SMS and phone.  You may opt-out of receiving these messages (either altogether or via a particular channel) by updating your contact preferences in your Account, or by using any other unsubscribe facility we provide, in accordance with these Rules and any other applicable Terms and Conditions.

1.2.8. We may appoint a relationship manager to help manage your interactions with Sportsbet. Subject to your contact preferences, your relationship manager may communicate with you by email, SMS or phone.  Some of these messages may include marketing and promotional material.  However, given the personalised nature of these messages, you acknowledge and agree that they may not include an ‘unsubscribe’ or ‘stop’ mechanism.  If you wish to stop receiving these messages, you can opt-out or change your contact preferences at any time by replying to the message with the words OPT OUT or otherwise informing your relationship manager. 

1.3. Member obligations

1.3.1. Members are responsible for ensuring that their Account details such as their address, telephone number, email address and payment/bank details (including any Credit card expiration details) are kept up to date and to notify us immediately of any incorrect Account details. In the event that a Member has not kept their Account details up to date, we reserve the right to suspend the Account. Members are responsible for complying with their own local, national or state laws concerning betting prior to either applying to become a Member or placing a bet on their Account. In particular, if you are a resident of a country where online or telephone betting is prohibited, you must not register with us, attempt to use our services or use your payment card or other payment method to bet with us. For legal or commercial reasons, we do not permit Accounts to be opened by, or used from, customers who reside in certain jurisdictions, including the United States of America and its territories, Canada, Turkey and the countries listed in this link https://helpcentre.sportsbet.com.au/hc/en-us/articles/115007372088 ('Restricted Jurisdictions'.) The list of Restricted Jurisdictions may be changed by us from time to time by updating this link and you will be deemed to be aware of and accept any changes to this list. You agree that you shall not open an Account, nor attempt to use your Account, if you are within a Restricted Jurisdiction.

1.3.2. We periodically monitor transactions on Accounts. You accept that if we detect activity which indicates to us that you are or may be within a Restricted Jurisdiction and are or may be betting on your Account, we may, in our discretion, either suspend or permanently close your Account. You accept that the data available to monitor betting on an Account is not always accurate and Sportsbet will use its discretion in accepting any bets on your Account while conducting any investigation.

1.3.3. In the event that Sportsbet discovers that an Account has been opened by someone who resides in a Restricted Jurisdiction, Sportsbet may in its discretion close the Account and request proof of payment method, personal identification and bank account information prior to permitting a withdrawal of the original funds. Winnings may be forfeited if the Account holder opens the Account contrary to these Rules.

1.3.4. Where a person successfully applies for an Account with Sportsbet, the Member must then comply with the matters set out in Rules 1.4 (Member identification requirements) to our satisfaction to fully activate their Account and withdraw funds.

1.3.5. A Member must immediately notify Sportsbet of any matter (including any potential mental impairment) which may lead us to reasonably infer that your ability to make sound judgments about betting in respect of your Account may be impaired.

1.4. Member identification requirements

1.4.1. Members are required to provide Sportsbet with adequate identification information for the purposes of complying with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) ('Act'.) The Act provides for Australian Government standards of identification for proof of name, age and residential address, with which Sportsbet is required to comply for the purposes of considering an application to open an Account.

1.4.2. As of May 2nd 2022 Sportsbet is required by the Act to verify a Member's identification information within 3 days of the Member opening an Account. If a Member's identification information is not verified within 3 days, their Account will be suspended and the Member will be unable to withdraw funds from their Account until it is verified. Click here to view Sportsbet ID requirements. Click here to view Sportsbet ID requirements

1.4.3. Member 'identification information ('ID') means your name, residential address ('address') and date of birth, as provided to Sportsbet upon applying for your Account. Members who do not provide full details up front may have their Accounts suspended, without notice, pending an investigation.

1.4.4. After a Member registers with Sportsbet, a Member accepts that Sportsbet will supply the Member's ID to a third party (e.g., Veda Advantage Solutions Group, Edentiti, Dun & Bradstreet) for the purpose of ID verification, which may involve checking the Member's ID against third party databases and/or credit headers. Unfortunately the verification process available is not perfect and we cannot verify 100% of our Members this way. This is not a fault of individual Members. No personal financial information of a Member is passed between Veda (or other third party ID verification providers) and Sportsbet. Sportsbet may also use other public information services to confirm a Members' identity.

1.4.5. Sportsbet also requires proof of a Member's current address. If the Member's address is not on the front or back of one of the types of photographic identification referred to in Rule 1.4.7, the Member must provide proof of current address acceptable to Sportsbet. Acceptable proof of current address in such circumstances may include, at Sportsbet's discretion, a certified copy (click here for more information) of one or more of the following documents (which must be dated no more than 3 months prior to the date that the Member provides the document to Sportsbet):
a) a rates notice;
b) a utility bill; or
c) a statement from a financial institution.

1.4.6. All certified documents must be produced in the English language or they will be rejected. Sportsbet reserves the right to carry out checks on the individual certifying documents and to get in touch with them to verify the validity of the document. Sportsbet may in its discretion reject certified documents for any reason.

1.4.7Sportsbet may at any time request acceptable photographic identification and proof of a Member's current address from a Member to ensure that all information supplied by the Member is up to date. This may require official certification of a Member's ID documents by a permitted Certifier upon our request.

1.4.8. Should a Member deliberately falsify any ID or any other details for any purpose associated with applying for an Account or transacting on the Account, Sportsbet reserves the right to suspend the Account and/or close the Account without prior notification to the Member.

1.4.9. If a Prepaid/Virtual/Electronic/Travel/Debit/Credit card is to be used by a Member to fund the Account, legible copies of the front of the applicable card may be requested by Sportsbet for its approval. Sportsbet reserves the right at its discretion to refuse to accept a Credit card including but not limited to in circumstances where the Credit card is dishonoured. Credit cards used to fund a Member's Account must match the Member's Account details. Credit cards with a name other than that which is registered with Sportsbet for the Account in question will be refused and the Account may be suspended until proof of consent is provided by the third party cardholder. Sportsbet reserves the right to request a copy of the front of the card registered on the Account at any time. Receipt of a card is no guarantee of Account activation/re-activation.

1.5. Account security

1.5.1. A Member is responsible for ensuring that their user name and security details (including any personal identification number ('PIN'), password or Account number) ('Secure Member Details') are kept confidential. If a Member suspects that their Secure Member Details may no longer be confidential or that there may have been unauthorised use of their Account, they must notify Sportsbet immediately, and Sportsbet may provide the Member with new Secure Member Details. Where Sportsbet provides the Member with new Secure Member Details, Sportsbet reserves the right to invalidate any future transactions which attempt to utilise the previous Secure Member Details of that Member.

1.5.2. Where a Member wishes for another individual to have access to their Account or any Secure Member Details (including any family member, business or corporate entity or any other person whatsoever), this must first be approved by Sportsbet and details for that person provided. Sportsbet may refuse such request for access at its discretion. A Member remains solely responsible for their Account including but not limited to transactions, bets and Account changes made by any authorized individual. Sportsbet reserves the right to request full certified identification documentation from any proposed nominee.

1.5.3. Subject to Rule 1.11.8, Members will be responsible for all bets on their Account in which their Secure Member Details are used.

1.5.4. Members should check the balance of their Account each time they log on to their Account or at the time they place their bet. In the event of a query, it is the Member's responsibility to notify Sportsbet immediately.

1.5.5. If minors have access to a laptop or computer that a Member uses to log into their Account, Sportsbet strongly recommends that a child protection software package is installed onto that equipment. Two such software applications are Cyber Patrol and Net Nanny.

1.5.6. Sportsbet's Website contains adult content and is intended for use by persons over the age of 18.

1.5.7. In order to use the Sportsbet App we advise that location data from your device while using the app will be accessed and used by our integrated security systems to alert us to suspicious activity, for the purpose of protecting your account security and preventing fraud.​

1.6. Deposits and withdrawals

1.6.1. Deposits into an Account can be made by means of Credit card, BPay (for Australian residents only), POLI deposits (for Australian residents only), cheque or money order, Moneybookers, PayPal (for Australian residents only), direct deposit or telegraphic transfer. Sportsbet reserves the right to remove or restrict payment methods for Members who reside outside Australia.

1.6.2. Sportsbet reserves the right to remove or add payment options from time to time. Current available payment methods can be viewed within the 'My Account' section of our Website when you are logged in to your Account.

1.6.3. If Sportsbet determines that funds deposited are not for the purpose of betting, Sportsbet may in its discretion decline the deposit, return the funds to the bank account used to fund the Sportsbet Account, and close the Member's Account.

1.6.4. If Sportsbet determines that the funds deposited are not from a funding instrument in the Member’s name or are not expressly authorised to be used by them, Sportsbet reserves the right to decline the deposit and return the funds to the original payment method. If this determination takes place after bets have been placed, Sportsbet reserves the right to void any resulted or pending bets on the Member’s Account.

1.6.5. If Sportsbet determines that there is not enough information to prove the owner of a particular payment option, we reserve the right to request certified documentation as proof of ownership prior to making any decision.

1.6.6. Sportsbet reserves the right to check directly with the Member’s funding institution that supplied the payment option used to deposit to confirm that the details provided by the Member to Sportsbet are valid and correct.

1.6.7. Sportsbet requires that any deposits into a Member's Account be turned over at least once or 'bet through' prior to authorising a withdrawal from the Member's Account.

1.6.8. Sportsbet reserves the right to waive Rule 1.6.7 should the Member be restricted in stake while placing a bet, if an error is made during a transaction, or for any other reason, determined at our discretion.

1.6.9. By depositing to Sportsbet you accept that at its discretion, Sportsbet may require a Member to return the value of their deposit back to the original funding instrument.

1.6.10. Sportsbet must comply with the Act. Should we consider that a deposit or withdrawal may potentially be fraudulent, we reserve the right to request proof of deposit or withdrawal bank account information to verify that the information provided is true and correct prior to permitting funds to be withdrawn from the Account.

1.6.11. If Sportsbet determines that the risk presented from a payment to or from an Account to be undesirable, Sportsbet reserves the right to cancel the deposit or withdrawal.

1.6.12. Subject to Rule 1.6.13, Sportsbet does not charge Members for Credit card deposit or withdrawal fees, although we may, at our discretion, charge a A$15.00 international telegraphic transfer fee for all international transfers. This fee will be deducted from the amount requested by the Member. Credit card holders may also incur a banking fee by their own banking institution on depositing funds with Sportsbet, this is the Credit card holders responsibility to pay.

1.6.13. Sportsbet reserves the right to pass on any transaction processing fees to Members who we determine to make deposits into their Account for purposes other than betting.

1.6.14. Members agree that as the account holder, you are the only person permitted to use your Sportsbet account (including accessing, betting with, depositing funds into, and withdrawing funds from your Account). Third party bank account holders or credit card holders must not transact on an Account that has not been registered in their name.  Members must use their own or joint deposit and withdrawal methods.  If Sportsbet detects third party payments on an Account, Sportsbet reserves the right to suspend the Account s and may request confirmation of permitted use from that third party.

1.6.15. If Sportsbet successfully identifies third party transactions on an Account, Sportsbet reserves the right to remedy the situation in its absolute discretion. Members accept that Sportsbet will review each situation on a case by case basis taking into account deposits, withdrawals, bets and any other information available. Members accept that when an Account has not been operated on a good faith basis (including where a person fails to disclose their identity or payment information) that Sportsbet may refuse future transactions and either allow or retrospectively void existing transactions at its discretion.

1.6.16. Sportsbet reserves the right to place limits on deposits and restrict or prohibit withdrawals on any Member's Account if the Member has not fulfilled the ID requirements specified in Rules 11-19 (inclusive) until those requirements have been satisfied.

1.6.17. Where a Supplementary Account (i.e. where one Account is already open) with Sportsbet exists, Sportsbet attempts to ensure it is closed. Supplementary Accounts are in breach of Sportsbet's Rules, however Members are responsible for transactions on all Accounts they hold. This includes transferring self-exclusions and deposit limits to Supplementary Accounts.

1.7. Charge backs

1.7.1. Members agree and warrant that no charge-backs or other cancellation of deposits will be made relating to your Account without our consent. In the event of any of the foregoing occurring, you agree to indemnify us for any costs, claims, damages and expenses relating to or arising in connection with this, including any expense incurred by us in recovering such amounts.

1.7.2. If a Member disputes a financial transaction on their Account relating to a third party (e.g. Bank, eWallet), Sportsbet may temporarily suspend your Account, without notice, pending an investigation by us relating to the transaction. If we incur any loss as a result of that investigation, we reserve our right to recover such losses from you.

1.7.3. If you use any of Sportsbet banking specific options (POLi/BPay/EFT/CASH or Cheque) you accept that Sportsbet may request a certified or non-certified bank statement to verify where funds have originated from prior to any withdrawal being approved. You also accept that Sportsbet may decide to return these funds at its discretion and void bets should it deem the funds may be unauthorized.

1.8. Fraud

1.8.1. Sportsbet reserves the right to withhold deposited funds and/or winnings from resulted bets should we determine that a Credit card has been misused or used fraudulently. Any matters of inappropriate or fraudulent use of any Credit card will be reported to the relevant authority. The Member's Account may also be permanently closed.

1.8.2. Sportsbet may employ third party technologies to track and store technical information on the device that Members choose to use. Members accept that this data may be used to reach decisions on investigations where Accounts have not been operated in good faith, including but not limited to Account takeover, bonus or betting abuse, multiple Account operations, payment method abuse etc.

1.8.3. Sportsbet reserves the right to close the Accounts of, and void any or all bets made by any person, group of people or corporation in an attempt to defraud Sportsbet.

1.8.4. Sportsbet may periodically review Accounts to monitor any activity that it might consider unusual. In this instance, Sportsbet reserves the right to suspend an Account pending a full investigation, without notice.

1.9. Provision of live Victorian thoroughbred coverage to Members

1.9.1. Members, when in Australia, have access to live or near live digital feed of the Victorian thoroughbred racing industry race coverage (‘Live Feed’), when logged into their account, for their own personal viewing. Members can also access replays of the Live Feed until midnight on the relevant race day.

1.9.2. The Live Feed is produced and owned by RVL Media Pty Ltd.  Members are prohibited from communicating, resupplying, copying, storing or otherwise exploiting the Live Feed including: (a) exploiting the Live Feed in any public place; or (b) for any purpose other than personal viewing by the Member.

1.9.3. The Live Feed is provided through a third party supplier of which Sportsbet has no control.  Sportsbet cannot guarantee Live Feed will be available for all Victorian thoroughbred race meetings held at a TAB race meeting conducted by a Victorian Race Club.

1.10. Sportsbet's rights and other matters

1.10.1. Sportsbet reserves the right to cancel, change or restrict the products or bet types at any time with or without notice to Members.

1.10.2. In accordance with its NTRC Licence Conditions, Sportsbet maintains a separate bank account which contains sufficient funds to match every dollar of Member funds. This requirement is regularly monitored by the NTRC to ensure compliance.

1.10.3. Sportsbet has made considerable efforts to ensure that its sports betting business operates in a fair, efficient and accurate manner. To the extent permitted by law, Sportsbet excludes all warranties (express or implied) relating to or arising out of the betting services we offer and excludes any liability for direct, indirect or consequential loss, damage, expense or injury suffered by any Member arising out of:
a) the Rules;
b) use by a Member of their Account; or
c) any action taken by Sportsbet in relation to a Member's Account.

1.10.4. Nothing in these Rules affects our liability:
a) to pay any Member winnings or other amounts properly owing to such Member pursuant to these Rules;
b) for death or personal injury arising from our negligence;
c) for our fraudulent misrepresentation; or
d) for any matter in respect of which our liability cannot be excluded or limited under applicable law

1.10.5. Subject to Rule 1.10.3 and 1.10.4, and to the extent permitted by law, Sportsbet's liability in respect of any claim or loss shall be limited in amount to the relevant bet placed by a Member.

1.10.6. A Member may only have one Account. If a Member has additional Account(s), then the Account balances of all associated Accounts shall be transferred into the first Account opened by the Member ('First Account'.) Further:
a) if, after such transfers the First Account has a debit balance, then Sportsbet shall be entitled to receive payment immediately upon written request to the Member to clear the debit balance; or
b) if, after such transfers there is a credit balance in the First Account, the credit balance will be held by Sportsbet until such time as a determination has been made by Sportsbet as to whether or not there has been a breach of these Rules.

1.10.7. If, in addition to your Account, you also hold an account with a related body corporate (as defined in the Corporations Act 2001) of Sportsbet, including IASbet.com Pty Ltd ('other account'), you agree that we may set off any amount in your other account against any amount which is due and payable by you in relation to your Account.

1.10.8. If a Member receives a bonus bet that requires a deposit to be made to claim the bonus bet, the deposit and the bonus bet must be turned over (or bet through) at least once. Sportsbet reserves the right to remove the bonus bet and refund the remaining balance should a Member be in breach of these Rules and/or the terms and conditions of the specific promotion. The terms of our Bonus Bet promotions can be accessed by clicking on this link: https://helpcentre.sportsbet.com.au/hc/en-us/articles/115004800447 

1.10.9. Sportsbet products and bet types are intended for bona fide Members, that is, those Members who act in good faith, sincerely, without fraud, and who place a bet with Sportsbet for the purpose of recreation and entertainment.

1.10.10. Sportsbet reserves the right, in its sole discretion, to determine that a Member is not eligible for certain products, bet types or promotions (in part or full).

1.10.11. Sportsbet reserves the right to close or suspend the Accounts of, and/or void or allow to stand any or all bets made by any person where, in Sportsbet's reasonable opinion, the Account has not been operated with integrity and/or the bet has not been placed on a good faith basis including (without limitation) where a person:

  • knowingly exploits, or intentionally seeks, to exploit a market or a Rule (including by deception);
  • seeks to manipulate the outcome of a market (whether or not for personal gain);
  • receives an unjust advantage from information which is not known to the public; or
  • intentionally abuses an inadvertent error in the description of a market (whether before or after Sportsbet corrects the relevant descriptor).

1.10.12. For the avoidance of doubt, there is no association between Sportsbet and the Hong Kong Jockey Club. Sportsbet is not licensed, endorsed by or associated in any way with the Hong Kong Jockey Club.

1.10.13. Where a Member has been referred to Sportsbet by a third party including by a third party operated website and where that third party is an affiliate or agent of Sportsbet, you acknowledge that Sportsbet may make commission payments to that third party. Payments to agents or affiliates are unrelated to the odds or prize money offered to Members by Sportsbet. Details of Sportsbet's affiliate program can be located at http://www.sportsbetaffiliates.com.au/

1.10.14. As a responsible bookmaker Sportsbet offers its Member's the ability to control the amount they bet by setting a limit on the amount they can deposit to their Account per day, week or month (referred to as a deposit limit.)

1.10.15. Any reference to a discretion which may be exercised by Sportsbet under these Rules means Sportsbet's sole and absolute discretion.

1.11. Placement and acceptance of bets

1.11.1. All bets on an Account are considered to be placed and received in the NT, Australia.

1.11.2. Sportsbet does not represent or warrant that any bet by a Member on their Account or the acceptance of any bet on an Account by Sportsbet complies with the legal requirements of any state or country other than the NT. Members must satisfy themselves (and assume full responsibility for) the legality of:
a) applying to Sportsbet for an Account;
b) remitting funds by Credit card or other permitted means to an Account;
c) placing bets with Sportsbet; and
d) receiving winnings from Sportsbet.

1.11.3. Sportsbet reserves the right at any time to refuse any bet or part of a bet without providing a reason or advance notification. The circumstances in which we may refuse a Member's bet include but are not limited to:
a) a Member is or may be less than 18 years of age;
b) a Member is or may be betting on behalf of a person who is less than 18 years of age;
c) a Member is or may be in breach of these Rules;
d) a Member is or may be in breach of any applicable law; or
e) a Member's proposed bet would present an unacceptable liability risk to our business. Whether there is an unacceptable liability risk to us for the purpose of this Rule is at Sportsbet's discretion.

1.11.4. Sportsbet may, in its absolute discretion, offer the ‘Cash Out feature’ for selected products or bet types. The Cash Out feature, and any bets in respect of which the Cash Out feature is available, are governed by these Rules and the additional rules described here (‘Cash Out Rules’). In the event of any inconsistency between these Rules and the Cash Out Rules, the Cash Out Rules will prevail to the extent of the inconsistency. By entering into a bet, you acknowledge that: 
a. you may not be able to Cash Out your bet at any particular time, or at all, during a bet; and 
b. Sportsbet may deny your request to Cash Out your bet for any reason whatsoever. 

1.11.5. Sportsbet reserves the right to close and/or impose limits on a Member's Account (including limits on any Sportsbet products that a Member may wish to bet on but not for the purpose of avoiding the compliance of Racing Bodies Minimum Bet Laws (MBL’s) and refund the balance of their Account, without providing reasons. In this event, we will honour any outstanding bets made pursuant to the Account, unless the Member's Account has been used for any fraudulent transaction or purpose, in which case any such bets will be void.

1.11.6. When a Member is making a bet on their Account via the Internet, it is accepted once the Member submits the bet and a 'betting receipt number' is issued through the Website.

1.11.7. When a Member is making a bet on their Account via the telephone, the Member is responsible for providing the correct Account details (including Account number and password). When a bet is made by a Member via the telephone, it will be repeated to the Member. A bet is accepted when a Member either indicates agreement with a bet after it has been read-back to the Member or, when speaking with a Sportsbet representative, if the Member does not disagree with the bet details, when read-back to the Member before the telephone call ends.

1.11.8. In the event a telephone call by a Member in which a bet is being placed is interrupted for any reason (including a mobile phone dropping out) prior to the conclusion of the call, any unconfirmed bet will be deemed not to have been entered into. In such circumstances, it is the responsibility of the Member to contact us promptly to confirm the bet s/he wishes to make.

1.11.9.Sportsbet shall make a voice recording of all telephone calls with Members when Members are placing a bet, making a complaint or making a query regarding their Account. The Member agrees to such recordings being made. Where a 'Dispute' (defined in Rule 1.15) occurs which cannot be resolved between the Member and Sportsbet, the Member agrees that the recording(s) and/or any records of a Member's transactions via the Internet may be made available to the adjudicator of the Dispute to enable the Dispute to be determined in accordance with these Rules. All records of voice recordings will be securely retained by us in accordance with our privacy obligations for regulatory purposes.

1.11.10. Members are unable to change or cancel a bet once the bet has been accepted by Sportsbet unless the Member can demonstrate to Sportsbet's satisfaction that the initial bet was made in error; in which case Sportsbet may, at its discretion, void the initial bet and request the initial bet must be replaced with another bet.

1.11.11. The minimum bet on the Internet on an Account is $0.01c.

1.11.12. The minimum bet for a single bet or multiple bets on racing on an Account via the telephone (excluding live betting (hereafter, together Live Betting)) is a total of $50.

1.11.13. The minimum bet for a single bet or multiple bets on sport (excluding 'live' betting) on an Account via the telephone is a total of $20.

1.11.14The minimum bet for 'live' betting sporting events on an Account is $5 per bet.

1.11.15. Live betting in these Rules refers to a form of betting whereby the person placing the bet is able to place bets after an event has begun (e.g. betting on the outcome of an AFL football match at half time). In compliance with the Interactive Gambling Act 2001 (Cth), we do not accept live betting over the Internet but may accept live betting via the telephone.

1.11.16. Any live betting offered by Sportsbet will be displayed on the Website and Members can call our Sports Betting Team to place a live bet on any markets offered. All live betting markets are subject to their respective pre-match rules. While reasonable effort is made to ensure the accuracy of live scores and the status of games displayed on our Website in connection with live betting, we accept no liability for the incorrect display of this information.

1.11.17. Any live betting markets will be displayed on the website as ‘Bet Live’ and will display the Bet Live logo. For details on how to bet live refer to Bet on Sport Live FAQs.

1.11.18. Sportsbet reserves the right to provide an Australian governing sporting body (defined below), with:
a) records or documents in the possession or control of Sportsbet relating to betting transactions of the Member; and
b) the name, contact details and similar identifying information in the possession or control of Sportsbet relating to that Member.

1.11.19. Such information will only be provided to assist in a legitimate inquiry conducted by an Australian governing sporting body to maintain the integrity of the sport. For the avoidance of doubt, the Member consents to Sportsbet providing the above information to an Australian governing sporting body.

1.11.20. For the purposes of this Rule, 'Australian governing sporting body' is an Australian sports organisation that has a regulatory or sanctioning function and includes each of the Australian State and Territory Thoroughbred Racing, Harness Racing and Greyhound Racing peak bodies, the Australian Football League, Athletics Australia, the Australian Rugby Union, Cricket Australia, the National Basketball League, the National Rugby League, Swimming Australia and Tennis Australia.

1.12 Sportsbet Max Payouts Terms and Conditions

1.12.1 Sportsbet adheres to all Minimum Bet Laws (MBL) prescribed by official Racing Bodies across all three racing codes: Horse Racing, Harness Racing and Greyhound Racing. Sportsbet is not obliged or required to accept a bet to win more than the applicable MBL prescribed amount for the relevant state at the relevant time. In the event of an official price fluctuation or Sportsbet price fluctuation changing, Sportsbet is not compelled to accept any bet at the pre-changed price.

 

1.12.2 Subject to the provisions of this clause, Sportsbet reserves the right to limit the total winnings payable to any individual customer on any bet type on a single event/selection or in any 24 hour period to $1 million (Maximum Win Limit). For tote based bet types, Sportsbet reserves the right to limit the maximum winnings payable to the total size of the relevant tote pool for that bet. If a customer places multiple bets on the same or related markets they will only be eligible to win up to the Maximum Win Limit (combined) for those bets. Similarly, if bets are placed by or on behalf of a customer across multiple accounts, the Maximum Win Limit will apply to all bets placed across those accounts. For the avoidance of doubt, the Maximum Win Limit does not impact Sportsbet’s ability to not accept a bet or limit the size of the stake it is willing to accept for a bet, nor does it impact Sportsbet’s ability to rely on and enforce its terms and conditions.

1.13. Errors

1.13.1. Sportsbet endeavours to ensure that no errors are made in setting markets including but not limited to errors in prices offered, available selections offered, bets accepted on an Account or any errors in exclusions for certain selections. However, we reserve the right to correct errors and to void any bets prior to or after an event in circumstances where a bet has been accepted and where there has been a material technical, human or other error in setting a market and/or in accepting a bet.

1.13.2. Where a bet is voided by Sportsbet prior to an event commencing, Sportsbet will endeavour to contact the Member by email promptly to inform them that the bet has been voided.

1.13.3. For the purposes of 1.13.1, an error in setting a market or accepting a bet will be material in any of the following circumstances:

i. the price struck for a bet is materially greater than a price historically offered on the same or a similar market by Sportsbet or a competitor bookmaker;

ii. there is an error in the price of at least one selection which forms part of a multiple bet; the combined effect of which results in a materially erroneous price;

iii. the available selection(s) on a market are so different from the selection(s) historically offered on the same or a similar market by Sportsbet or a competitor bookmaker; or 

iv. a person with a good understanding of wagering would reasonably understand that there was an error in a relevant market or in the acceptance of the bet.

1.13.4. For the purposes of 1.13, and in any of the above circumstances:

i. A bet includes a single bet or a multiple bet; and

ii. If the erroneous price or selection is part of a multiple bet placed by a Member, the multiple bet will be either re-calculated at adjusted (correct) prices or by excluding the event to which the error relates, at Sportsbet's absolute discretion.

1.14. Responsible Gambling

1.14.1. Sportsbet:

(a) makes every reasonable effort to prevent self-excluded customers from returning and using our service;
(b) provides pre-commitment facilities to help you control your spend (you can access these via the “My Account” section of our Website); and
(c) provides a self-exclusion facility to help you if you feel that you have developed a gambling problem. At your request, we will prevent you from using your Account indefinitely. To this end, we may retain such personal information as is necessary (and for as long as is necessary) to implement the self-exclusion facility as effectively as possible, including the following information: your name, address and payment details. For information on problem gambling generally, please follow the links at the bottom of this and/or other pages of the Website.

1.14.2. If you are a self-excluded customer: (a) you must not attempt to open an Account or place any bets with us (using your Account or otherwise); (b) you are fully liable for your actions, and for all activity and bets placed on your Account; and (c) subject to these Rules, if Sportsbet considers that you have deliberately circumvented our controls (e.g. by opening a duplicate Account) and placed bets while you are self-excluded: (i) open/pending bets will be voided and the original stake returned to your Account; (ii) resulted bets will stand; and (iii) the balance of your Account will be returned to you.

1.14.3. Sportsbet marketing and communications are aimed at over 18’s only. Sportsbet does not market to individuals for whom gambling has become a problem.

1.15. Dispute Resolution

1.15.1. These Rules shall be governed by and construed in accordance with the laws of the NT and subject to Rule 1.14.2, each Member irrevocably submits to the non-exclusive jurisdiction of the NT Courts in respect of any dispute arising out of or relating to these Rules or the provision by Sportsbet of goods or services to Members ('Dispute')

1.15.2. If any Dispute cannot be resolved between Sportsbet and the Member, the Dispute must be referred to a representative of the NTRC via the online 'gambling dispute form' found at https://nt.gov.au/industry/gambling/complain-about-a-bookmaker/gambling-dispute-form for final determination. A Dispute must be lodged with the NTRC within 14 days of the Dispute arising. The decision of the NTRC is final and binding on Sportsbet and the Member. Nothing in this Rule precludes a party from seeking urgent interlocutory relief from a Court if such relief is reasonably required.

1.15.3. No rule of contract interpretation may be applied in the interpretation of these Rules to the disadvantage of a party on the basis that it prepared or put forward these Rules or any document forming part of these Rules.

1.16. Inactive Accounts

1.16.1. From 1st June 2016, your Account will become inactive if you have not made a deposit or placed a bet on your Account for a period of more than 18 months ('Inactive Account'). To keep an Inactive Account open you must pay a fee of $10 per month ('Administration Cost') which will be deducted from your Inactive Account (unless your Account balance is $0).  To avoid the Administration Cost, you can simply either place a bet or withdraw your funds into your bank account.  If this occurs your Account will no longer be deemed an Inactive Account.

1.17. Significant Events 

To the extent there is any inconsistency between these general terms and rules applying to a specific event or race, the following general terms will prevail.

1.17.1 Unexpected events and other changes

If an event(s) occurs beyond the reasonable control of Sportsbet such as an epidemic, pandemic, flood, fire, earthquake, element of nature or act of God, act of war, terrorism, riot, rebellion, strike, blockade, labour disruption or other cause, that materially impact any sporting, racing or other event (or a series of events or races in a season) which is the subject of a contingency or outcome of a market offered by Sportsbet, Sportsbet may (acting in good faith) exercise its discretion to void, cancel, restrict or otherwise alter or adjust the payout (in whole or in part) of the affected wager(s) placed on the relevant market (including, without limitation, retrospectively take any of the actions contemplated above once a bet has been struck and before or after it has resulted).  For the avoidance of doubt, an “impact” on any sporting, racing or other event includes, without limitation:

- any reduction in the number of games, matches or race meetings in a season;

- any material change in the length of a game or match or when the matches are played or races are run;

- a material change to the format or rules of the relevant event(s), series, competition or race(s) as determined by the relevant sports or racing body; or

- a change in the location of any match, game, race or event.

1.17.2 Material changes to events declared by racing or sporting codes

Where a sporting or racing body announces or declares a material change to the structure of a competition, event or race (including, but not limited to, the number of players in match, matches or races in season or the time, location or date of the event(s) or race(s)), and Sportsbet considers (acting reasonably) that such change will have a material impact on a market or bet type taken on, or involving, that competition, event(s) or race(s), all bets on the affected market(s) may be voided by Sportsbet at its discretion (acting reasonably and as soon as reasonably practicable following a relevant announcement). All affected bets (including legs of MultiBets) which rely on a number or series of matches or games occurring within a season which are cancelled, will be recalculated accordingly.  

1.18. BetEasy Bet Placement and Terms & Conditions

1.18.1 Any bets placed on BetEasy accounts and platforms BEFORE September 8th, 2020 11:59PM AEST will be settled according to BetEasy’s General Rules, Terms and Conditions.

Any bets placed AFTER September 8th, 2020 11:59PM AEST will be settled according to Sportsbet’s General Rules, Sports & Novelties Rules, and Terms & Conditions.

 


Bonus Bet Offer Terms and Conditions

For all Sports & Novelty Betting rules, please refer to here: https://helpcentre.sportsbet.com.au/hc/en-us/articles/115004800447 


Sports & Novelties Terms and Conditions

For all Sports & Novelty Betting rules, please refer to here: https://helpcentre.sportsbet.com.au/hc/en-us/articles/115013564287 


Product & Features Terms and Conditions

For all Sports & Novelty Betting rules, please refer to here: https://helpcentre.sportsbet.com.au/hc/en-us/articles/115013721108 


Tipping & Games Terms and Conditions

For all Sports & Novelty Betting rules, please refer to here: https://helpcentre.sportsbet.com.au/hc/en-us/articles/360000384208  

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What are deductions?

Deductions are an industry-wide requirement of fixed odds betting on racing. They occur due to scratchings and are applied as a deduction of cents in the dollar (effectively, a percentage) from your potential payout.


Why are deductions applied?

All final field scratchings will incur a deduction to eligible fixed odds bets. A fixed odds bet is eligible for a deduction if the relevant scratching occurs after the bet has been placed. Any scratchings from before the bet is placed do not impact the bet.

Example: you place a $10 win bet on a horse with fixed odds of $2.50. Any scratchings that occurred before your bet was placed do not apply. However, there are scratchings after you place your bet which incur a total of $0.20 deduction per dollar (20%).

To calculate the payout when your bet wins:

1. $10 stake x $2.50 odds = $25 potential payout

2. $25 potential payout x $0.20 deduction per dollar (20%) = $25 x 0.20 = $5 deducted amount 

3. $25 potential payout - $5 deducted amount = $20 actual payout.


What bet types may be subject to deductions?

All Fixed Odds racing (Thoroughbred, Harness and Greyhounds) Bets may be subject to deductions when there is a scratching after you Place a Bet.

Deductions applies to all runners including emergencies.


What is the Final Field?

Final Field comprises the final acceptors as advised by the controlling Race Club. All bets struck prior to the Final Field being declared are accepted on an ALL-IN basis (i.e. no refunds for non-runners and no deductions from any other runner.) Bets struck after the final field is declared are eligible for a full refund on scratched horses or greyhounds and deductions will apply to remaining runners.


How much of a deduction is applied to my bet?

See the schedule of deductions for full information.

 

View Article

What is Bet Live?

Betting live and in-play means you are placing bets once the event has started.

Sportsbet has recently introduced Fast Codes on all Live Bets. Fast Codes are a quick and easy way to place a live bet over the phone.


How do I place a Bet Live?

To place a Live Bet using a Fast Code:

Remember: Make sure you confirm the bet back before hanging up, otherwise your bet wont be placed

  1. Click on Bet Live on the Left Hand Side of the website

  2. Click on the selection you would like to place a bet on to generate a Fast Code

  3. Call us on 1800 138 238 and once connected to an operator you will be asked to verify your identity, provide the Fast Code of your selection and stake.

  4. The operator will then read back your bet in full.

  1. Tap on Bet Live from the menu on the left hand side of the app 


  2. Tap on the selection you would like to place a bet on to generate a Fast Code


  3. Tap on Call now to place bet
  4. Quote your Full Name, Fast Code and Stake
  5. The operator will then read back your bet in full. 

  1. Tap on Bet Live 
  2. Tap on the selection you would like to place a bet on to generate a Fast Code


  3. Tap on Call now to place bet
  4. Quote your Full Name, Fast Code and Stake
  5. The operator will then read back your bet in full

 

 


What markets can I Bet Live on?

If it's traded live, you can Bet live! Markets available will vary depending on the Sport.


What types of Bets can be placed?

Depending on the Sport and the markets available the following bet types will be available:

  • Win
  • Each Way
  • Handicap
  • Over/Under
  • Index (e.g. Player to Win 1st Set 2nd Game)

How do I Cash Out a Bet that has been placed Live?

Bets placed via Bet Live can be cashed out by selecting the "Cash Out" button within the pending bet. You can Cash Out live bets via mobile, or calling phone betting.

Can I use my Bonus Bet on a Live Bet?

Yes. You must ask the Operator to use your Bonus Bet on a live market.


How do I accept or reject a different price or handicap?

Once you have confirmed stake and confirmed your Bet you could possibly be offered a price/handicap change as events in the game/match change. You must verbally accept the change to confirm your bet.


What happens if my bet is rejected?

If you attempt to place a bet at a higher value than the maximum allowed stake for the market, you will receive a max stake from the agent. You will have the opportunity to place a bet up to the maximum $ value.


Where can I see the Live Bets I have placed?

You can view your Live Bets the same way you view all your Bets. In the My Account section, tap on Bet/Transaction History.

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What is AFL Same Game Multi Tracker?

AFL Same Game Multi Tracker is Sportbet's brand new product that lets you keep track of your Same Game Multi stats all in the one place on Sportsbet. You'll be able to see all the relevant stats for your AFL Same Game Multi in the Sportsbet App to make sure you can Cash Out in the right moment!


To use Same Game Multi Tracker, you'll need to place an AFL Same Game Multi (Only available on AFL SGM).

  1. Head to my bets
  2. View your pending AFL Same Game Multi
  3. Click on "See Tracker & More" Underneath at the bottom of Game
  4. Click the Refresh Button mceclip0.png or refresh your cash out to update the stats! (Please note that you will need to refresh the stats to see the most up to date stats from the AFL!)

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Things to know

With AFL SGM Tracker, there's a few things to know:
1. You'll need to hit the refresh button to see the most up to date stats while in the tracker
2. It's only available on AFL Same Game Multis
3. Stats are provided by the AFL’s official stat provider, Champion Data. Sportsbet accepts no responsibility for any errors or corrections, including in relation to any decision to Cash Out (or not Cash Out) a bet.
4. Ensure to refresh the stats if you encounter any errors
5. You'll still be able to see bet tracker if your Same Game Multi is part of a regular Multi with other sports.
6. All bets will be settled in accordance with Sportsbet’s Rules and based off the official results.

View Article

What is Same Game Multi Cash Out?

Cash out for single AFL Same Game Multis is here, and like regular cash out, puts you in charge of your Bet giving you the option to obtain a return from your bet early! 

Cash Out for AFL Same Game Multis, is available for bets placed with a Bonus Bet, Bet Return or Power Play.

Please note, you will not receive your Bet Return/Power Play/Bonus Bet back if you do Cash Out your bet.


Please note, SGM Cash Out is only available on AFL Same Game Multis at this point in time.

  1. You will be offered a Cash Out amount immediately after you have placed your Bet.
  2. The amount offered will fluctuate as the odds of your Bet increase and decrease.

How do I Cash Out my AFL Same Game MultiBet?

You can Cash Out your eligible AFL Same Game MultiBet bet via the Sportsbet Website, Android App or iOS App!

  1. Navigate to your Pending Bets in My Bets.
  2. Tap on Cash Out
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  3. Review and Confirm your Cash Out Value
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  4. Tap on Confirm Cash Out
  1. Navigate to your Pending Bets in My Bets.
  2. Tap on the Bet you want to Cash Out
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  3. Tap on Cash Out
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  4. Review and Confirm your Cash Out Value
  5. Tap on Confirm
    mceclip2.png
  1. Navigate to your Pending Bets in My Bets.
  2. Tap on Cash Out
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  3. Review and Confirm your Cash Out Value

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  1. Tap on Confirm Cash Out

 

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What is a Deposit Limit?

Sportsbet allows you to set a personal deposit limit.

Deposit limits can be set for a 24 hour, weekly or 28 day period.

The 24 hour limit means that exactly 24 hours must elapse from when you hit the deposit limit until you can deposit again. A weekly deposit limit refers to the amount you can deposit in any consecutive seven day period.


What are the benefits of a deposit limit?

deposit limit helps you to set a budget and control the amount of money deposited from your personal funds that you can afford to lose. It also helps you to gamble with money set aside only for gambling and not for other bills to help you continue to gamble responsibly.


How does my Deposit Limit work?

Note: Once you set a deposit limit, you will be unable to make any changes to the combination of dollar limit and frequency during your limit time frame.

Take a look at the examples below to get an idea of how your Deposit Limit will work.

Important!
Cancelled withdrawals do not count toward your deposit limit.

Example 1: You reach your Deposit Limit

Deposit Limit : $1000
Time Frame: 28 Days

  • Week 1: $400 is Deposited
  • Week 2: $500 is Deposited
  • Week 3: $100 is Deposited
  • Week 4: You are unable to Deposit as your limit has been reached.
 
Deposit Limit
Total Deposits
Running Total
Days 1-7
$1000
$400
$400
Days 8-14
$500
$900
Days 15-21
$100
$1000 (limit)
Days 22-28
Unable to deposit (Limit Reached)
Unable to deposit (Limit Reached)

 

Example 2: You decrease your Deposit Limit during the Limit period

Deposit Limit: Initially $500, then $400
Time Frame: 7 Days

  • Monday: $150 is Deposited
  • Tuesday: $150 is Deposited
  • Wednesday: $100 is Deposited
  • Thursday: The limit was changed to $400

Because you've already Deposited a total of $400, you won't be able to make any more contributions until the Limit period is over.

 
Deposit Limit
Deposits
Running Total
Mon
$500
$150
$150
Tues
$150
$300
Wed
$100
$400
Thur
$400 (limit)
Limit Reached
Limit Reached
Fri
Limit Reached
Limit Reached
Sat
Limit Reached
Limit Reached
Sun
Limit Reached
Limit Reached

 

 

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Troubleshooting Technical Issues

Having some trouble using Sportsbet? Read about some common issues and how to troubleshoot.


Common Issues

  • Not being able to log in to your account even though you've entered the correct details
  • Some pages not loading correctly (including missing odds of events)
  • The site will not load at all
  • The bet slip not loading your bets
  • Being logged out when navigating the mobile site.

Most of the time these errors are caused by data packets stored by your device called "Cookies" or an old version of the app installed on your device.


Updating your App

If you are experiencing trouble using the Sportsbet App on your device, it could be due to an old version. Don't worry it's a simple fix! You can either delete the app from your device and re-download it from the App Store/Play Store or you can check for updates for your App. If you're not sure how to update your App, please click here.


Clearing Cookies & Cache

If you have experiencing trouble using Sportsbet or it isn't loading, something (such as a firewall or an outdated plugin) could be blocking or slowing your connection. Or, an issue on Sportsbet end may have occurred when the app tried to load.

Page not refreshing correctly? Betslip going haywire? Try clearing your browser cookies!

 

Mozilla Firefox

  1. Select Tools from the top menu
  2. Choose Options
  3. Choose Privacy from the top navigation
  4. Click the text that says clear your recent history
  5. In the next window, make sure Time Range is set to Everything
  6. Choose Cookies
  7. Click Clear Now

Chrome

  1. Click the Chrome menu on the browser toolbar
  2. Select Settings
  3. Click Show Advanced Settings
  4. In the Privacy section, click the Content settings button
  5. In the Cookies section, click Delete Cookies

Safari (PC)

  1. Go to Edit
  2. Choose Preferences
  3. Select Security
  4. Select Show Cookies
  5. Click Remove All

Safari (Mac)

  1. Choose Safari > Preferences,
  2. Click Privacy
  3. Click Details
  4. Select one or more website that stores cookies, and then click Remove or Remove All
  5. Click Done

Default Browser

  1. From the browser menu, tap More
  2. Tap Settings
  3. Scroll down to tap Clear cache
  4. Scroll down to tap Clear all cookie data

Chrome

  1. From the browser menu, tap Settings
  2. Tap Privacy
  3. At the bottom of the screen tap Clear Browsing Data
  4. Select Clear cookies, site data
  5. Tap Clear

Firefox

  1. From the browser menu, tap Settings
  2. Tap Clear Private Data
  3. Select Cookies & Active logins
  4. Tap Clear Data

 

Safari iOS 5+

  1. Go to your phone Settings
  2. Tap Safari
  3. Tap Clear Cookies and Data
  4. Tap Clear Cookies and Data to confirm

Safari iOS 4 and below

  1. Go to your phone Settings
  2. Tap Safari
  3. Tap Clear Cookies
  4. Tap Clear Cookies to confirm

Chrome for iOS

  1. Tap Chrome Menu
  2. Tap Settings
  3. Tap Privacy
  4. Select Cookies
  5. Tap Clear

 

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