Cooling Off And Restrictions When Changing Deposit Limit

There is a 7 day cooling off period for any removal or increase to your deposit limit. If you are on the app, it’ll show you when your new limit will come into effect.

This is part of the National Consumer Protection Framework, which the Commonwealth, State and Territory governments have developed. The NCPF contains a set of standard minimum protections for online gamblers, which must be adhered to by all online wagering providers.

Minimum Waiting Periods

Any changes to your original restriction/cooling off will be subject to a minimum waiting period :

24 hours – 7 days
7 days – 7 days
28 days – 28 days
After this time, any changes will only be subject to the 7 day restriction/cooling off period.

Unsure about your gambling habits? Have a chat to someone at Gambler's Help, or find out more on our website.

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BetStop – the National Self-Exclusion Register™ is a free service provided by the Australian Government that allows people to self-exclude from all licensed Australian online and phone wagering providers in a single process. Registering is quick and easy and can be done at

While you are registered, Australian licensed online and phone wagering providers must not open a wagering account for you, allow you to place bets, or send you marketing material.

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