Debit Card & Bank Account Verification

When attempting to make a debit card deposit, there may be some circumstances where the bank associated with the card you’re using may want to validate your deposit. You may be required to fill in a temporary one-time passcode sent from your bank to your mobile, email or banking app.

By filling in this code correctly, your deposit will process as expected with Sportsbet. If you’re having trouble with this process, please see below for more information.

If you haven’t received the one-time passcode, it could be for a couple of reasons:

  1. Your bank may not be sending it to the correct phone number or email address - please check with your bank to ensure your details are up to date. If your details were incorrect, then please update them with your bank & try depositing again.
  2. The one-time passcode may be visible in your banking app instead of being sent to your nominated email address or phone number via SMS. Please check your banking app to retrieve the OTP.


Why do I need to verify your Debit Card?

At Sportsbet, customer protection from third party use is very important. Sometimes we require you to verify a Debit card used to fund your account.

Heads Up: If we need to verify your card, we will email you requesting you to do so. Once we've received an image of your card, our Security Team will review your card within 48 hours.

How do I verify my Debit Card?

Please do not respond directly to the email, as we won't receive the card image. You can upload an an image of your card using our secure uploader tool:

  1.  You will get an email from us with a unique link tied to your account. Opening the link allows you to securely upload an image of your card for us to verify.
  2. Open the link and press  
    You can upload multiple images if we have requested you to verify multiple cards.
Heads Up: We recommend that you block out the middle 6 digits of your card 
  1. Once the image has been uploaded successfuly, you will see a confirmation message: 

  1. Our security team will review your card within 48 hours. You will receive an email once we've verified your card and then you're ready to go!


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