How Do I Retrieve My Username Or Update My Password?

From time to time we all forget usernames and passwords, luckily Sportsbet makes retrieving your forgotten username and password easy and can be actioned by simply following the below steps.

  • Forgotten your username?
    Click here to retrieve your username.
  • Want to change your password? 
    Click here to reset your password.

Please note, if you do not have access to either the email address or mobile number that you created your account with, you will be required to contact our customer service team on 1800 990 907 to help update these details for you.

Remember, while creating a new Password you must follow the below Password requirements:

  • Minimum of 8 characters.
  • Has at least one upper-case letter.
  • Has at least one lowercase letter.
  • Has at least one number.
  • Can contain special characters. Permissible special characters are ~!@#$%^&*()-_=+[]{}|;:,.'?
  • Passwords cannot contain spaces.
  • Passwords can’t contain the user name, user email, full name (first name & surname) OR first name OR surname.
  • Password history of 5 must be maintained, therefore customers cannot change the new password to a password that has been used in the previous 5 occasions of changing it.


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