Sportsbet customers are only permitted to hold one account. If you are trying to create a new account whilst already holding one, you will be redirected to the existing account in your name.
From there you will be able to retrieve your password via a one-time passcode sent to your mobile or email address.
If you believe that you already hold an account and have forgotten your details, please jump onto live chat and out customer service team will be happy to redirect you to your existing account.