Why Am I Being Asked To Confirm My Personal Details?

 

Maintaining up-to-date personal details is a regulatory requirement for all Australian and New Zealander wagering customers.

What personal details do I need to confirm 

Periodically, you will be required to confirm your Full Name, Date of Birth, and Address with Sportsbet.

How do I confirm my personal details?

If all your personal details are correct, it's as easy as clicking ‘All Details Correct’ within the below journey on-site or in-app:

Important! Some activation codes may be delayed by up to 10 minutes, please do not exit or pass through the 'enter your passcode' screen until you have entered your secure passcode. 

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Have you received a call to confirm your Sportsbet account details?  

To keep our customer's personal details up to date, we have been calling customers directly to ensure there is a smooth process in confirming personal details on accounts.

How do I change my personal details?

A) If the update is related to a minor change (e.g. typo correction to your name, swapping first and middle name, nick name to full name), please send us a clear photo of one of the following forms of identification to verify the correct spelling:

• Drivers Licence
• Passport
• Medicare Card
• Australian state/territory government issued Proof of Age Card
• NSW/WA state government Photo Card

 B) If you have legally changed your name or your name is different to the name we have on our records, please complete and return a scanned copy of all of the following:

• Completed Certified documents form;
• the Certified Copies of your ID; and
• a copy of your Change of Name or Marriage Certificate (if applicable)

C) If there is a minor error to the Date of Birth that we have on record (one digit incorrect or swapped, such 11/04 instead of 04/11 or 1978 instead of 1988), please send us with a clear photo of one of the following forms of identification to verify your Date of Birth:

• Drivers Licence
• Passport
• Australian state/territory government issued Proof of Age Card
• NSW/WA state government Photo Card

D) For other Date of Birth errors that need to be changed, please complete and return a scanned copy of all of the following:

• Completed Certified documents form; and
• the certified copies of your ID

Please send the required documentation to risk@sportsbet.com.au or reply to the email received from us requesting the documentation and ensure images provided are clear and visible for review.

Please note that your account will be restricted if Sportsbet does not receive the verification document requested above within 30 days of this email.

If you are only looking to update your address, this action does not require documentation to be provided.

If you require further assistance, unfortunately we cannot support these queries via live chat, so please contact us by phone on 1800 990 907  should you require more assistance.

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