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How long will it take for me to receive my money?

Bank Transfers and BPay deposits may take up to 48 hours, so your deposit may still be processing.

If you made your BPAY Deposit before 5:00pm (AEST) Monday to Friday:

Your funds should reach your account the following morning, however some banks may take a little longer.

If you made your BPAY Deposit after 5:00pm (AEST) Monday to Friday:

These deposits are usually processed the following business day which will add at least a day until your funds reach your account.

Payments made on Fridays after 5:00pm (AEST), will not be processed by your bank until the following Monday and therefore will not be in your account until Tuesday morning.

It's been awhile & I still haven't received my money

If your money hasn't appeared into your account after the above time frames, please get in touch with us via with the following details:

  1. Date of Deposit
  2. Deposit Amount
  3. Reference used
  4. Bank account transfer was made to
  5. Screenshot of your receipt 

Our payments team will usually respond within 2 business days.


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