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Important!

Remember to send your One Time Pin to your mobile to receive it straight away!

Have you misplaced your username? Or want to change your password? Just follow the quick & easy steps below to retrieve your username or reset your password! 


How do I retrieve my Username?

  1. At the login screen, select “Forgotten your details”



  2. Select “Forgotten username”



  3. Enter your Email Address and Date of Birth, then click “Next".



  4. Select either SMS or email as a Verification Method



  5. Once you receive the Security Code, enter it in the space provided. Click “Next”.



  6. Your Username will then appear on the screen.

  1. At the login screen, select “Forgot login details”



  2. Select “Forgotten username”



  3. Enter your Email Address and Date of Birth, then click “Next”



  4. Select either SMS or email as a Verification Method



  5. Once you receive the Security Code, enter it in the space provided. Click “Next”



  6. Your Username will then appear on the screen.
  1. At the login screen, select “Forgotten login details”
    ForgotPassword_1.PNG

  2. Select “Forgotten username”

    ForgotPassword_2.PNG
  3. Enter your Email Address and Date of Birth, then click “Next”

    username1.PNG
  4. Select either SMS or email as a Verification Method

    username2.PNG
  5. Once you receive the Security Code, enter it in the space provided. Click “Next”


    username3.PNG
  6. Your Username will then appear on the screen.

 

How do I retrieve my Password?

  1. At the login screen, select “Forgotten your details”



  2. Enter your Username and Date of Birth, click Next.



  3. Select either SMS or email as a Verification Method



  4. Once you receive the Security Code, enter it in the space provided. Click “Next”.



  5. You will then be asked to enter a New Password and click "Change Password".





  1. At the login screen, select “Forgot login details”



  2. Enter your Username and Date of Birth, click Next.



  3. Select either SMS or email as a Verification Method



  4. Once you receive the Security Code, enter it in the space provided. Click “Next”



  5. You will then be asked to enter a New Password and click Next.

  1. At the login screen, select “Forgotten login details”

    ForgotPassword_1.PNG

  2. Enter your Username and Date of Birth, click Next.

    ForgotPassword_2.PNG
  3. Select either SMS or email as a Verification Method
    ForgotPassword_3.PNG
  4. Once you receive the Security Code, enter it in the space provided. Click “Next”

    ForgotPassword_4.PNG
  5. You will then be asked to enter a New Password and click Next.ForgotPassword_6.PNG

 

 

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