Live Chat - (6:00 AM - Midnight AEST)
Bet Live 13 BETS (13 23 87)
Customer Service 1800 990 907 - (6:00 AM - Midnight AEST)
Give Feedback

If you have a transaction to dispute, please follow the instructions below to request a review.  Please make sure that you have registered your card online and the card details you provide match the details you have registered.

The more evidence you can provide, the better! Make sure you support your transaction dispute with receipts, bank statements, etc.
  1. Download and print the Emerchants Disputed Transaction Form
  2. Complete all sections of the form
  3. Scan or photocopy your form and evidence (receipts, bank statements, etc.)
  4. Send through to the Emerchants team who will begin their investigation
How Long Will It Take?
An investigation will commence within 5 business days of the forms being received. Disputes are usually resolved within 60 days.
Was this article helpful?
0 out of 0 found this helpful

Jump to...

Jump to...

Related Articles

Contact Us