Formal Complaints

How do I make a complaint?

Our complaints process is designed to encourage the fast and effective resolution of your issue at the first point of contact. We always aim to provide you with awesome customer service and encourage you to contact us via Live Chat (located under Contact Us) or give us a call on 1800 990 970.


What if I don’t feel my complaint has been resolved?

If you have contacted us and found the resolution unsuitable or unresolved and wish to have it further reviewed, you are able to contact us with a written complaint to complaints@sportsbet.com.au. We will endeavor to respond within 48 hours of your complaint being lodged.

Please include:

  1. Ticket Number from previous contact (Please call or chat with us prior to using email)
  2. Your first & last name
  3. Account Number and/or Username
  4. Complaint Description (Please include a bet receipt, operator name or market name if applicable)

What if I want to close my account?

If you would like to close your account, you can do so in a few ways;

  1. You can close your account in app or on the website by navigating to the Settings tab in My Account.
  2. You can contact us via Live Chat (located under Contact Us) or give us a call on 1800 990 970.
  3. You can request to close your account via email to Customerservice@sportsbet.com.au

 

 

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