Not able to make a Deposit or place any Bets? Your account may have been suspended from one of the reasons listed below.
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ID Verification
The most common reason for account suspension is because your account has not been verified. We need to Verify your ID within 45 days of you:
- Placing your first Bet, or
- Depositing funds for the first time
If your ID is not validated within 45 days then your account will be suspended before you're able to Withdraw funds.
Find out more about Sportsbet's ID Requirements, and how you can verify your identity.
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Incorrect Personal Details
You need to let us know when you change any of your personal information like your Address or Name.
If you haven't kept your personal information up to date, sportsbet.com.au has the right to suspend your Betting Account.
Find out how to update your address and personal details.
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Responsible Gambling
You may have requested that your account was permanently suspended. This is a precaution that is usually put in place for Customers who are not able to gamble responsibly.
Find out how we help our Customers to enjoy gambling responsibly.
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Outstanding Credit Debt
Credit accounts are subject to a strict 7 day settlement period as per our Credit Terms and Conditions.
Customers that have an outstanding Credit balance need to settle their account by the Monday of the following week.
If your account is in arrears after that time, it could be suspended from any further transactions until the overdue amount is cleared.
Our Credit Management department issues Credit clients with regular reminders to advise of any overdue amounts prior to any action being taken on the account.
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Customer Security
We reserve the right to suspend any account that shows activity that is deemed to be suspicious, like:
- Duplicate Accounts
- Chargeback issues
- Unusual betting patterns
If you need any further details, please contact our Customer Service team.
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