Contact Us

Live Chat
Email Us
Bet Live 13 BETS (1800 138 238)
Customer Service 1800 990 907
Give Feedback

Not able to make a Deposit or place any Bets?  Your account may have been suspended from one of the reasons listed below.


The most common reason for account suspension is because your account has not been verified. We need to verify your identity within 45 days of registration.

If your identity is not validated within 45 days then your account will be suspended and you will be unable to deposit, withdraw or bet with your account.

To find out more about, read our Help Centre article: How do I verify my account online?

Incorrect Personal Details

You need to let us know when you change any of your personal information like your Address or Name.

If you haven't kept your personal information up to date, has the right to suspend your Betting Account.

To find out more, read our Help Centre article: How do I update my Personal Details?

Responsible Gambling

You may have requested that your account was permanently suspended. This is a precaution that is usually put in place for customers who at times may be gambling beyond their means.

To find out more, visit our Responsible Gambling site

Customer Security & Fraud

We reserve the right to suspend any account that shows activity that is deemed to be suspicious, like:

  • Duplicate Accounts
  • Chargeback issues
  • Unusual betting patterns
Was this article helpful?
0 out of 0 found this helpful

In this article

In this Article