There are a number of reasons why your account may have been suspended or locked. Below are common reasons as to why you may not be able to access your account.
- Verification –If you failed to verify when signing up, your account will be suspended, and you will be unable to have full access to your account. If you are suspended due to not being verified, please jump onto live chat with your ID ready for one of our agents to help assist you.
- Incorrect Personal Details – If you have had a name change for any reason, you will be required to reverify your account. If your personal details have not been kept up to date, Sportsbet reserves the right to suspend your betting account. To help rectify this, please jump onto live chat with your ID ready for one of our agents to help assist you.
- Safer Gambling – Sportsbet’s Safer Gambling team reserves the right to suspend an account if they require to check in with the customer regarding their betting activity. For Safer Gambling suspensions, customers will be required to call us on 1800 990 907 for assistance.
- Customer Security & Fraud – Sportsbet reserves the right to suspend any account that shows activity that is deemed to be suspicious. To help clarify any security suspensions please jump onto live chat with and one of our agents will be happy to help assist you.