- I've used a promotion, where is my Bonus Bet?
I've used a promotion, where is my Bonus Bet?
Generally bonus bets are credited to your account as a separate bonus bet transaction shortly after the completion of the event, however in rare cases can take up to 24 hours.
If you believe you are missing a bonus bet, we'd recommend double checking the terms and conditions of the offer on our Promotions History Page to ensure your bet is eligible, or if you were sent an exclusive offer please refer to the T&Cs available in the original message.
Otherwise, if you believe you are still eligible for a Bonus Bet from a promotion and haven't received it after 24 hours, please contact our Customer Service Team via Live Chat by clicking on Live Chat in the "Contact Us" section to resolve this as quickly as possible, or call on 1800 990 907.