- I have a Missing Deposit
Bank Transfers and BPay deposits may take up to 48 hours, so your deposit may still be processing.
If your transfer hasn't appeared into your account after the below time frames, please email a screenshot of your receipt to firstname.lastname@example.org with the following details:
- Date of deposit
- Deposit amount
- Reference used
- Bank account transfer was made to
Our payments team will usually respond within 2 business days.
How long do Bank Transfers and Bpay take?
If you made the Deposit before 5:00pm (AEST) Monday to Friday:
If you made the Deposit after 5:00pm (AEST) or on the Weekend: