What is Sportsbet Cash Top Up?
Sportsbet Cash Top Up is a funds loading service where you can make a deposit via cash, credit card or eftpos card directly into your Sportsbet online gaming account in store at participating merchants.
The Sportsbet Cash Top Up product is presented in two ways – it is a second mag stripe on the back of your Sportsbet Cash card, or you can present a digital barcode via your Sportsbet mobile application.
Where is Sportsbet Cash Top Up available, and where can I use it?
You can obtain a Sportsbet Cash Card by requesting one from your Sportsbet account. Once requested, you will have access to using Sportsbet Cash Top Up digitally through the deposit section of your Sportsbet mobile application.
You can use Sportsbet Cash Top Up at participating merchants, including BP, Ezy Mart and Drakes IGA. However, the digital version of Sportsbet Cash Top Up can only be used at select locations – please see the store locator in your Sportsbet mobile application for details. With thousands of merchants nationwide, there should be a participating merchant near to you for your convenience - refer to the Sportsbet website for up to date information on participating merchants.
What do I need to take with me to use Sportsbet Cash Top Up?
All you need to take with you to a participating retailer is your Sportsbet Cash Card or your Sportsbet mobile application, and your selected payment method.
How do I use Sportsbet Cash Top Up?
You can deposit money into your account using Sportsbet Cash Top Up by following the step-by-step guides below:
- Take your Sportsbet Cash Card or digital barcode to the counter of a participating merchant.
- The merchant will scan your barcode/swipe your card as many times as you wish to load (EG for $200, scan/swipe 4 times).
- Pay via cash, eftpos or credit card, and retain your receipt.
- Your gaming account balance will update automatically.
Please note that the Sportsbet Cash Top Up load will credit funds directly to your Sportsbet account, and not to the balance of a winnings card. From your Sportsbet account, funds will need to be turned over through betting activity before you can withdraw via your winnings card.
How long do I have to wait for my funds to appear in my Sportsbet account?
Whichever way you choose to deposit, your Sportsbet account will update with the tendered amount automatically as soon as the transaction is completed. The load should be instant but please allow for a few minutes of delay.
What do I do if the funds do not appear in my Sportsbet account?
Contact Sportsbet in the first instance and they will help investigate the issue. If you have a receipt, please provide any reference numbers to help assist in the investigation.
Will I get proof of purchase / load from the merchant?
As with any purchase at a merchant, you can expect a receipt of your purchase.
Specifically for Sportsbet Cash Top Up, and depending on the merchant, you may also get a separate receipt detailing the load transaction. Some such receipts may also include words to the effect of “allow 24 hours for your card to be activated” – please ignore this message as it is a limitation of some merchant’s point of sale software – please be assured that the Sportsbet Cash Top Up load can be expected to be instant, and not delayed by 24 hours. If your load has not appeared in your Sportsbet account within a few minutes, please contact Sportsbet for assistance.
How much can I deposit into my online gaming account?
Each swipe or scan of the card / barcode will load $50 to your gaming account. You can swipe / scan multiple times per transaction to load multiple denominations of $50.
If you have Responsible Gambling limits or other such limits applied to your account, and surplus amounts loaded via Sportsbet Cash Top Up may be held from your account until such time as they can be credited and accessed.
What should I do if my Sportsbet Cash Card is lost or stolen?
Please contact Sportsbet who will be able to assist.
My Sportsbet Cash Card is faulty. Can I get a replacement?
Please contact Sportsbet Cash Card who will be able to assist.
Are there any fees for using Sportsbet Cash Top Up?
No – the amount you pay will be the amount credited to your Sportsbet account. However merchant fees may apply depending on the payment method used at participating retailers, for example credit card surcharges.
Where can I find more information?
Refer to Sportsbet’s website for more information and to read the Terms and Conditions of Sportsbet Cash Top Up.