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Whether you’ve forgotten or would like to change your Sportsbet Cash card PIN, it’s easy to change your PIN*. Simply follow the instructions below.

* If you still have an EFTPOS Cash card, you will only be able to retrieve your PIN. Please upgrade to the Mastercard Cash card to take advantage of the change your PIN feature

How to change your Sportsbet Cash card PIN - Mastercard only

Before you start, make sure you:

  • Are in possession of your Sportsbet Cash card (Mastercard only)
  • Have access to the email address that was registered to your Sportsbet account
  • Enter your security code supplied to you via email within 15 minutes of receiving it.
  1. Go to https://pin.emerchants.com.au
  2. Enter the Card Number, the Card Holders Last Name & Date of Birth and click ‘Continue’.

  1. A temporary security code will be sent to your email address that was registered to your Sportsbet account.
  2. Enter the temporary security code and click ‘Continue’
  3. Enter & Re-Enter your new PIN and click ‘Change PIN’

To protect yourself from card fraud, make sure you don’t enter a ‘weak PIN’ combination. A ‘weak PIN’ combination is where:

  • The same digit is used for the whole PIN e.g. 0000, 1111, etc or;
  • All consecutive digits in the PIN are in ascending/descending order e.g. 1234, 7654, etc.

  1. A message will appear to prompt you that you have successfully changed your PIN.

How to retrieve your Sportsbet Cash card PIN - EFTPOS only

It's easy to recover your forgotten PIN code, simply visit the Emerchants Pin Retrieval website: https://pin.emerchants.com.au and follow the instructions provided.

In order to retrieve your PIN code, you must ensure that you:

  1.  Are in possession of your Cash card
  2.  Can pass the initial ID confirmation online
  3.  Have access to the email address that was registered to your Sportsbet account
  4.  Complete the ID confirmation using the secure code supplied to you via email within 15 minutes of receving it.
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